Free U.S. Shipping • Easy Returns

FAQs

Have a question that’s not listed below? Contact us to get your questions answered.
Orders & Shipping
Can I change/cancel my order?

Once an order has been placed, we can’t edit the address you’ve entered or the items within the order. But orders are cancelable for up to 15 minutes after they are placed.

Email us immediately at team@retailanthropy.com to cancel your order.

Unfortunately, once orders are fulfilled and receive a tracking number, they are passed the cutoff point for cancelling. We are very sorry for any inconvenience to you. If you have any questions, please send us an email at team@retailanthropy.com.

Can I include a gift receipt with my order?

We do not offer separate gift receipts at this time. 

All orders receive an automated itemized confirmation email after a purchase and will arrive without a packing slip. Each individual item will be shipped with a removable price tag attached. 

Do you order gift cards?

We offer digital gift cards for $25, $50, $100, and $200. 

Digital gift card purchases are non-refundable. 

Gift cards are only valid if purchased directly from Retailanthropy. Retailanthropy is not responsible for gift cards that are purchased from unauthorized sources, and purchasing gift cards from unauthorized sites is at your own risk.

How long before my order ships?

All orders are processed within one (1) business day.

Note: if you place an order after 12:00 pm CST on a Friday, your order may not be shipped until the following Monday.

How much does shipping cost?

We offer free shipping on all orders.

What are your shipping methods and how long do they take?

We process all orders within one (1) business day.

All orders are shipped via USPS, UPS, FedEx or DHL carriers.

Within the continental U.S. this takes 2-4 business days. At this time we do not ship to Alaska, Hawaii, U.S. Territories, and APO/DPO sites.

What forms of payment do you take?

We accept payments from Visa, Mastercard, American Express, Discover, JBC, Diners Club, Shopify Pay, Apple Pay and Google Pay as well as debit cards. We currently do not accept prepaid Visa, Mastercard, or American Express Gift cards. 

We also accept payments via PayPal.

Where can I find my tracking?

We will send a shipping confirmation email with a tracking number for your package once your order leaves our warehouse. If you signed up for an account with us, you can also find a link to the tracking information on your My Orders page.

Where do you ship?

Currently, we ship within the continental USA only.

Where is my order?

For all shipped packages, we’ll send you the tracking number in an email. If you want to learn the whereabouts of your order you can contact the carrier. 

U.S. Postal Service: 1-800-222-1811
FedEx: 1-800-463-3339
UPS: 1-800-742-5877
DHL eCommerce: 1-317-554-5191

Sizing & Contact
What size am I?

Sizing varies between our items, so we recommend using these tools to better determine your ideal size: 

Detailed product measurements are included on each product page. As a note, measurements are taken in inches and while the garment is lying flat, so some measurements (i.e. waist, chest, etc.) will need to be doubled to determine their circumference. We recommend comparing these measurements to a similar item that you already own. 

Additional style and fit details are included in the Details and Descriptions sections on each product page. 

If you need more help, our team can answer all your questions on sizing and fit - send us a note at team@retailanthropy.com and include your typical size and measurements and we’ll provide individualized advice.

If the fit doesn’t work out the first time, remember, returns are always free.

What if you're out of my size?

If we’re planning to restock your size, you’ll see an option to add your email to a waiting list. Just click the "Waitlist" button and we’ll send you an email notification when it’s back in stock. 

If a product is out of stock, and you don't see a "Waitlist" button, we haven't made plans to restock that item. 

We'd also be happy to learn more about what you're looking for or to suggest a similar item – just reach out to us at team@retailanthropy.com.

What's retailanthropy's phone number?

We're not able to offer phone support at this time; however, we do have a free messaging app icon located on the bottom right within the website. Type your question or concern and someone will get back to you within 10 minutes or sooner (M-F, 9-5 pm CST, excluding holidays).

Or you can send us an email (team@retailanthropy.com) and we’ll do our best to get back to you as soon as possible. 

Please make sure to include any relevant details like an order number, account email, photos, or anything else that will help us answer your question.

Returns & Exchanges
How can I exchange?

Unfortunately, we aren't able to offer automatic exchanges currently, so in its place, we provide free returns for all orders. Please contact team@retailanthropy.com and we will email you a shipping label for returning the merchandise to make sure you receive a full refund for your purchase.

Purchases may be returned within seven (7) days. 

In the unlikely event that you receive a damaged, defective, or incorrect item, contact team@retailanthropy.com with a photo of the damage, or the wrong item you received, as well as your order number. We will email you a shipping label for returning the merchandise to make sure you receive a full refund for your purchase.

Due to the complexity of our returns process, please refrain from combining returns from multiple orders in one return package. In addition, all returned items must be unaltered and include any original packaging, including all tags the item came with. 

Please note that all sales are final, and Gift Cards purchases cannot be returned.  

How do I return a gift?

Unfortunately, we aren't able to offer automatic returns currently, so in its place, we provide free returns for all orders. Please contact team@retailanthropy.com and we will email you a shipping label for returning the merchandise to make sure a full refund is issued for your gift.

 Gift cards are non-refundable.

 Please note: Gift purchases made with credit or debit cards will be refunded to the original card for the full value. Due to varying bank policies, please allow up to seven (7) business days for the credit to appear. 

How do I start a return?

We provide free returns for all orders. Please contact team@retailanthropy.com and we will email you a shipping label (within 24 hours, M-F) for returning the merchandise to make sure you receive a full refund for your purchase.

Purchases may be returned within seven (7) days. 

In the unlikely event that you receive a damaged, defective, or incorrect item, contact team@retailanthropy.com with a photo of the damage, or the wrong item you received, as well as your order number. We will email you a shipping label for returning the merchandise and provide free returns for all orders to make sure you receive a full refund for your purchase. 

Due to the complexity of our returns process, please refrain from combining returns from multiple orders in one return package.

In addition, all returned items must be unaltered and include any original packaging, including all tags the item came with. 

Please note that all sales are final, and Gift Cards purchases cannot be returned. 

May I combine multiple returns using one label?

Due to the complexity of our returns process, we ask that you please refrain from combining returns from multiple orders in one return package. 

What if my item is damaged, defective or incorrect?

In the unlikely event that you receive a damaged, defective, or incorrect item, contact team@retailanthropy.com with a photo of the damage, or the wrong item you received, as well as your order number. We will email you a shipping label (within 24 hours, M-F) for returning the merchandise and provide free returns for all orders to make sure you receive a full refund for your purchase. 

Purchases may be returned within seven (7) days. 

Unfortunately, we aren't able to offer automatic exchanges currently, so in its place, we provide free returns for all orders. We will email you a free shipping label for returning the merchandise to make sure you receive a full refund for your purchase.

What is your exchange policy?

Unfortunately, we aren't able to offer automatic exchanges currently, so in its place, we provide free returns for all orders.

Please contact team@retailanthropy.com and we will email you a shipping label (within 24 hours, M-F) for returning the merchandise to make sure you receive a full refund for your purchase before ordering a new size or color. 

Purchases may be returned within seven (7) days. 

Once the return has been processed, and your refund issued, you will receive an email notifying you. At that point, feel free to reorder along with complimentary US shipping. 

Please note: Mail-in returns will not be accepted at our corporate office. All mail-in returns must be sent back to our distribution center.

What is your return policy?

Purchases may be returned within 7 days. 

We provide free returns for all orders. Please contact team@retailanthropy.com and we will email you a free shipping label (within 24 hours, M-F) for returning the merchandise to make sure you receive a full refund for your purchase.

Due to the complexity of our returns process, please refrain from combining returns from multiple orders in one return package.

In addition, please ensure that items are unworn, unwashed, and undamaged. Note: All returned items must be unaltered and include any original packaging, including all tags the item came with.

Please note: All sales items are final, and Gift Cards purchases cannot be returned.

When can I expect my refund?

It takes our warehouse up to five (5) business days to receive and process your return. We'll send an email once the returned item(s) have been received and your refund has been processed.

Stay in the Know!

Sign up for emails to get the scoop on new arrivals, special sales and more.

Liquid error: Argument error in tag 'include' - Illegal template name