Free U.S. Shipping • Easy Returns

Returns

How can I exchange?

Unfortunately, we aren't able to offer automatic exchanges currently, so in its place, we provide free returns for all orders. Please contact team@retailanthropy.com and we will email you a shipping label for returning the merchandise to make sure you receive a full refund for your purchase.

Purchases may be returned within 7 days. 

If you have received a damaged, defective, or incorrect item, contact team@retailanthropy.com with a photo of the damage, or the wrong item you received, as well as your order number. We will email you a shipping label for returning the merchandise and provide free returns for all orders to make sure you receive a full refund for your purchase.

Due to the complexity of our returns process, please refrain from combining returns from multiple orders in one return package. In addition, all returned items must be unaltered and include any original packaging, including all tags the item came with.

Please note that all sales are final, and Gift Cards purchases cannot be returned. 

How do I return a gift?

Unfortunately, we aren't able to offer automatic returns currently, so in its place, we provide free returns for all orders. Please contact team@retailanthropy.com and we will email you a shipping label for returning the merchandise to make sure a full refund is issued for your gift.

Gift cards are non-refundable.

Please note: Gift purchases made with credit or debit cards will be refunded to the original card for the full value.

Due to varying bank policies, please allow up to 7 business days for the credit to appear. 

How do I start a return?

We provide free returns for all orders. Please contact team@retailanthropy.com and we will email you a shipping label for returning the merchandise to make sure you receive a full refund for your purchase.

Purchases may be returned within 7 days. 

If you have received a damaged, defective, or incorrect item, contact team@retailanthropy.com with a photo of the damage, or the wrong item you received, as well as your order number. We will email you a shipping label for returning the merchandise and provide free returns for all orders to make sure you receive a full refund for your purchase.

Due to the complexity of our returns process, please refrain from combining returns from multiple orders in one return package.

In addition, all returned items must be unaltered and include any original packaging, including all tags the item came with. 

Please note that all sales are final, and Gift Cards purchases cannot be returned. 

May I combine multiple returns using one label?

Due to the complexity of our returns process, we ask that you please refrain from combining returns from multiple orders in one return package. 

What if my item is damaged, defective or incorrect?

If you have received a damaged, defective, or incorrect item, contact team@retailanthropy.com with a photo of the damage, or the wrong item you received, as well as your order number.

Purchases may be returned within 14 days. 

Unfortunately, we aren't able to offer automatic exchanges currently, so in its place, we will email you a free shipping label for returning the merchandise to make sure you receive a full refund for your purchase.

What is your exchange policy?

Because we don't offer direct exchanges, you may return your original purchase for a full refund before ordering a new size or color. 

Please contact team@retailanthropy.com and we will email you a shipping label for returning the merchandise to make sure you receive a full refund for your purchase. Please contact us with any questions. 

Purchases may be returned within 7 days. 

Once the return has been processed, and your refund issued, you will receive an email notifying you. At that point, feel free to reorder along with complimentary US shipping. 

Please note: Mail-in returns will not be accepted at our corporate office. All mail-in returns must be sent back to our distribution center.

What is your return policy?

Purchases may be returned within 7 days. 

We provide free returns for all orders. Please contact team@retailanthropy.com and we will email you a free shipping label for returning the merchandise to make sure you receive a full refund for your purchase.

Due to the complexity of our returns process, please refrain from combining returns from multiple orders in one return package.

In addition, please ensure that items are unworn, unwashed, and undamaged. Note: All returned items must be unaltered and include any original packaging, including all tags the item came with.

Please note: All sales items are final, and Gift Cards purchases cannot be returned.

When can I expect my refund?

It takes our warehouse up to five (5) business days to receive and process your refund. We’ll send an email once the returned item(s) have been received and your refund has been processed.

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